October 2026: Tibber integration – update and reconnection

Temporary service notice. Updated 26 October 2026.

The problem with the connection between Ngenic and Tibber should now be resolved on our side. For some customers, it may take a little time for the connection and readings to return.

Please wait a day or so

First, allow a day or so to see whether the connection returns automatically. You do not need to remove the connection immediately.

If the connection does not return automatically

  1. Log in to My Pages and go to Integrations → Tibber.
  2. Remove the connection to Tibber.
  3. Then add the connection again and follow the steps to connect your Tibber account.

If it still does not work after this, contact support@ngenic.se.

What problems could the disruption cause?

The disruption could affect Tibber Pulse data, importing consumption data and connecting through My Pages, including the error message invalid_request. Some views in the app may refer to Ngenic Track or an indoor sensor when the Pulse connection is missing.

If you received a message saying that the Tibber discount on your Ngenic subscription is ending in connection with this disruption, you can disregard it for now.

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