How does Ngenic work with security and how can I protect my account?

How does Ngenic work with security?

Security is part of our ongoing work. We monitor new threats and vulnerabilities, update our systems and regularly review security.

Communication between your Ngenic Tune gateway and our servers is encrypted to protect information in transit. Each gateway also has a unique certificate used to identify the device. Access to our operating environment is restricted and protected by multi-factor authentication.

No connected system can be guaranteed to be completely secure. We continually work to prevent risks and address new threats.

How can I protect my account?

Alongside our work to secure the service, it is important to protect your personal login. If someone gains access to your login details, they can use your account.

• Use a long, unique password for your Ngenic account. Do not reuse passwords from other services.
• Consider using a password manager to create and store passwords.
• Protect your email account with a unique password too, and enable two-step verification wherever it is available.
• Never share your password or verification codes with anyone.
• Keep your phone, app and router updated. Be alert to unexpected messages asking you to log in.

Do you suspect someone else has accessed your account? Change your password and contact our support team.